Inquiries

Please use one of the following methods to contact us.

Contact by Email

Please fill out the required fields in the inquiry form below and send it.
We will review your message and a representative will contact you.

*If you do not receive a reply within 48 hours (excluding regular holidays), please check your spam folder.
If you still cannot find our email, please contact us by phone.

Contact by Phone

If your matter is urgent, you can also contact us by phone.

Business Hours: Weekdays 10:00 - 19:00
Phone Number: 03-6555-6558

After-sales Support - Email

For inquiries regarding consultations after purchasing a product or after-sales support, please contact us at the email address below.

info@sunemperor.jp

Please double-check the information you entered and then click the send button below.

※The personal information we receive from you will be used to respond to your inquiries and questions, and to provide information. Depending on the content of your inquiry, we may respond by methods other than email. Please note that it may take several days to reply, or we may not be able to answer some questions. Our replies are intended solely for the individual customer. Please refrain from reproducing or secondary use of any part or all of our replies. For information on the handling of personal information, please refer to our Privacy Policy.

※Depending on your email reception settings, emails from us may be sorted into your spam folder. We apologize for the inconvenience, but please add our domain (@sunemperor.jp) to your safe sender list.

※If you do not receive a reply within 48 hours (excluding regular holidays), we apologize for the inconvenience, but please check your spam folder or contact us by phone.