＼Summer is in full swing! Enjoy our "Comfortable Outing Campaign"／
For a limited time, until Sunday, August 16, 2026, enjoy free shipping nationwide!
The usual shipping fee of 5,500 yen will be waived, and we'll deliver to you with free shipping nationwide!
Please note that due to transportation, storage, and operational checks, there may be minor scratches or dirt on the outer box, packaging materials, or battery attachment areas.
Please understand that we cannot accept returns or order cancellations, except in cases where the product is defective.
[Shipping and Delivery]
⚫︎ Reliable Domestic Shipping
We will promptly ship your order from our warehouse in Osaka within 2-3 business days (excluding weekends and holidays).
⚫︎ Trackable Delivery Status
After your item ships, we will send you a shipping confirmation email containing your tracking number. You can monitor the real-time delivery status until it arrives, so please wait with peace of mind.
[Notes on Ordering]
⚫︎ Cancellation Policy
Before placing your order, please be sure to review the following cancellation policy.
・Once your order is confirmed, we immediately begin preparation and shipping arrangements. Therefore, as a general rule, we do not accept cancellations or changes due to customer convenience.
・Non-transferable: Reservations cannot be transferred. The right to a reservation cannot be transferred or changed to another individual.
・Delivery Date and Delays: The delivery date is an estimate only. Cancellations or refunds will not be issued even if unexpected delays occur.
By placing an order for "LIBON," you are deemed to have agreed to the cancellation policy stated above.
● Assembly Instructions
Due to shipping considerations, the saddle will be delivered detached. After receiving the product, please attach the saddle according to the assembly instructions.
⚫︎ For inquiries regarding purchases or product issues, please contact our support center below. We will reply within 1-3 business days.
Mail: support@innovatech.jp
[Important Safety Precautions]
⚫︎ Helmet Use (Mandatory Effort)
This product is classified as a "specified small motorized bicycle." While wearing a helmet is a mandatory effort, we strongly recommend wearing one to protect your head in the event of an accident.
⚫︎ Do not engage in dangerous driving.
Do not drive under the influence of alcohol, while operating a smartphone, or engage in any other dangerous driving behavior. Loaning or reselling to individuals under 16 years of age is also prohibited.
⚫︎ In the event of an accident
Ensure safety, prioritize aiding the injured, and always report the incident to the police.
⚫︎ We also ask that you refrain from any other actions that violate road traffic laws.
● Consumable Parts such as Tires and Brake Pads
To ensure long-term use of the product, we sell consumable parts and other maintenance parts at our store.
※ About Waterproofing
This product is not completely waterproof. Please refrain from parking or riding in the rain. When parking or storing outdoors, please use a commercially available motorcycle cover and ensure it is stored in a place where it will not be exposed to rainwater. There is a risk of malfunction if internal electrical circuits get wet due to rain, human-induced water exposure, or if the road is flooded.
● Product Warranty
Once your product arrives, please promptly check its operation. For defects occurring within 7 days of delivery, after confirming the symptoms, we will replace parts or the entire unit as an initial defect, and we will bear the separate shipping costs. Minor scratches incurred during the manufacturing process or inspection, and external scratches during transportation, are not covered as initial defects.
If there are product defects such as damage or scratches, please contact us via our official LINE within 7 days of delivery. We will contact you promptly after confirming the details of your message. Please refer to the instruction manual (Regarding Repairs) for more details.
● Warranty Period: 1 year (or 3,000km) from the date of purchase
*If this product is in normal use within the warranty period, we will provide repair or parts replacement for 1 year (or 3,000km) according to the warranty regulations.
*We will cover the cost of parts, but you will be responsible for shipping costs and any additional labor fees.
*Even within one year, if the mileage exceeds 3,000km, the product will be excluded from the warranty regardless of the remaining time.
*Consumable parts such as tires, valves, and brakes are not covered by the warranty.
*Service items such as simple tools are not covered by the warranty.
*Disassembly and modification are not covered by the warranty.
● Scope of Warranty
If this product is in normal use within the warranty period, we will provide repair or replacement for one year according to the warranty regulations.
*We will bear the cost of parts, but labor fees and shipping costs will be borne by the customer.
The following items may be excluded from the warranty:
1. Absence of the product warranty card (instruction manual). Also, if the product was acquired through a used car sale or private transaction.
2. Damage caused by dropping during handling, or accidents resulting from improper handling during transportation.
3. Malfunctions caused by connecting other products, or by connecting untested devices or cables.
4. Malfunctions or replacement of consumables caused by inappropriate use environments or storage conditions.
5. Defects, malfunctions, or damage to parts caused by long-term driving on unpaved roads such as gravel or dirt roads.
6. Malfunctions caused by deterioration over time (peeling paint, rust on plated parts, etc.).
7. Phenomena that do not affect driving and are dependent on the usage environment, usage conditions, or storage conditions (noise, vibration, decrease in battery capacity).
8. Malfunctions or damage caused by disassembly, repair, or modification of the product.
9. Compensation or indemnity for natural disasters such as earthquakes, eruptions, or tsunamis, or for wars.
● We cannot bear the following costs:
1. Labor costs incurred for repairing warranty-covered parts.
2. Costs for inspection and maintenance associated with statutory continuous inspections.
3. Losses or costs incurred due to the inability to use this product.
4. Costs or warranties other than those specified in this warranty document.
● Matters for Customers to Observe, and Disclaimers
1. To use the product normally, please always perform daily inspections of the product. Failures and repairs caused by neglecting inspections are not covered by the warranty, so please ensure they are carried out.
2. Please ensure that inspections and maintenance required by law are always performed. If you are unable to perform inspections yourself, please consult a nearby motorcycle dealer, sales agent, or our company.
3. Product lifespan, age-related deterioration, product failure due to long periods of continuous operation, exterior color, and screen burn-in (uneven screen) are not covered by the warranty.
● About Repairs
1. We do not provide on-site repair services. Even if covered by warranty, we cannot bear the costs associated with shipping the product.
2. If we perform repairs and a fee is incurred, the product will be returned only after confirmation of payment for the repair costs to our company.
